Intercom Auto Archiver

Save hundreds of dollars on your Intercom bill by auto-archiving inactive users.

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Is Intercom expensive? Save hundreds of dollars on your Intercom bill each month!

Intercom is a great software, no doubts about it. But its 'by active user' pricing can make it really expensive. Particularly for startups getting some traction and having multiple thousands new 'active' users in the pipes (we know what we're talking about).

The good news is that by archiving active users, you can drastically decrease your Intercom bill. Drastic like in several hundred dollars off.

How can I save on my Intercom bill?

It's easy: At Phantombuster we build automations that do specific actions on your behalf on the web. In this case, we're connecting to your Intercom account, archiving every user that's been inactive in the last 4 weeks and send you an email with the results.

That way, you're always paying for the lowest plan you need.

And if you schedule this automation, we'll do it for you every month.

How much does it cost?

With our Free Forever Plan, it's free.

Why are we doing it?

To show you that automations doing the right actions at the right times have tremendous potential upsides. We hope this we'll be a gateway for you to use our other automations.


What will you need? ⚙️

To make this work, you need to fill in your Intercom session cookie. If you have our browser extension on your browser, simply click 'Get my cookies'. Otherwise pick it up for Firefox or Chrome

Which steps to follow?

1. Create an account on 💻

If you haven't already, create a FREE account on Phantombuster. Our service will browse the web for you. It’s a website automator which runs in the cloud. Once done we'll follow up.

2. Use this API on your account.👌

Now that you're connected to Phantombuster, Click on the following button (it will open a new tab).

3. Click on Configure me!

You'll now see the 3 configuration dots blinking. Click on them.

4. Easy & safe authentication

This automation will connect to Intercom on your behalf. The safest and most efficient way for Phantombuster to authenticate as yourself is by using your session cookies.

To make that process as easy as possible you can use Phantombuster's browser extension. It's a 2-click installation.

If you're operating from another browser and/or want to do it manually, here is how to do it.

5. Archive only users inactive on Intercom since X amount of days

The goal of this section is to specify who you're going to archive. The criterion is usually days since last activity on Intercom and we recommend using 30 days by default.

Click on Launch & Enjoy!

It’s done! Click on "launch" to extract your bills once.

⚙️️Repetition setup ⚙️

Once is cool, but repetition is where the value lies. We recommend you schedule it to launch every month.

To do so, simply hit the “Settings” button:

Then, select a frequency. Once a month for example:

Don't forget to click 💾 Save at the bottom of the page!

That's it!

Knowledge 🤓

After each archive, you'll receive an export of your users

This API will ask Intercom to export your archived users and send them to your inbox. That way, if you happen to need to reimport your users, you can!

How to re-import your Intercom contacts

Go to your active user list and look for the import button above the list. Select the .csv you received by email


This API will output CSV and/or JSON containing the following fields:

  • subscription (Current subscription details)
  • totalCount (Current Total Monthly Price)
  • archivedUsers (Number of archived users)

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