Terms and Conditions

Please read these Terms carefully before using our Services.

You can read the previous version of Terms and Conditions into force before December 2025 below:

Old Terms and Conditions – before December 2025

Introduction

These Terms and Conditions (the “Terms“) and the possible subscription taken out via our platform (“Subscription”), our Privacy Policy and the Data Processing Agreement, our Responsible Use Policy, constitute the legal binding agreement between The Phantom Company (the “Agreement”), a french simplified joint stock company (Société par actions simplifiée) registered with the Trade and Commerce Register of Paris under the number 818 723 629, having its registered address at 49 rue de Ponthieu, 75008, Paris, France. (hereinafter “The Phantom Company“, “We”, “Us”) and You, or if You represent an entity, then the entity (the “User” or “You”). This Agreement governs Your access and Use of the Services offered on or from our platform accessible at the address https://phantombuster.com/, our Web browser extensions and all related subdomains, services, features, products, that The Phantom Company provides including updated, improved or modified versions (together with the description contained in article 3,  the “Services“).

The Phantom Company and the User are hereinafter referred to individually as a “Party” and collectively as the “Parties“.

Purpose and scope of the Agreement

The Phantom Company offers Services that allows You to automate Your data collection, Your tasks and actions on Independent Services for sales, marketing, recruitment or any business purpose. You want to use and access the Services (the “Purpose”).

You acknowledge and agree that You have carefully read and understood the entire Agreement and that You expressly accept to be bound by it without any reserve.  If You do not agree to this Agreement, or any part of them, please do not access nor use the Services, as You do not have our permission. 

Professional and business use only

When You Use the Services with a professional email address from Your organization, You represent and warrant that You have full legal authority to bind such entity to this Agreement. In this case, Your entity is legally and financially responsible for Your access and use of the Services as well as for any possible use of Your account. Such entity is bound by the Agreement as the User, and The Phantom Company may share Your subscription terms and email address with representatives of this entity to help this entity with the management of the applicable account. When You register on the Platform with a personal and/or generic email address, You represent and warrant that you are acting in a professional capacity.

The Phantom Company prohibits any Use of the Services by minors. If You are less than 18 years old or minor in Your country of residence, You are not allowed to Use our Services. 

You also acknowledge and warrant that You will use our Services solely for professional and business purpose(s) and as a consequence, You will never be considered as a consumer under any applicable law.

No affiliation with Independent Services

THE PHANTOM COMPANY DOES NOT HAVE ANY LINK OR PARTNERSHIP WITH THESE INDEPENDENT SERVICES, ANY MENTION OF THESE INDEPENDENT SERVICES ON OUR SERVICES ARE GIVEN FOR YOUR INFORMATION ABOUT THE WEBSITES WITH WHICH OUR SERVICES MAY WORK OR INTERACT. YOU ARE FULLY RESPONSIBLE FOR VERIFYING YOUR RIGHTS AND AUTHORIZATIONS TO USE OUR SOLUTION UNDER ANY CONTRACTS YOU MAY HAVE WITH THESE INDEPENDENT SERVICES AND THE PHANTOM COMPANY ACCEPTS NO LIABILITY FOR YOUR OWN USE OF ITS SERVICES IN CONNECTION WITH THESE INDEPENDENT SERVICES. 

1. Definitions

Words and expressions whose first letter of each word is in capital letters have, within the Agreement, the meaning assigned to them below, whether they are Used in the singular or plural.

• Collected Data shall mean any data collected by You from Independent Services through the use of the Services at Your initiative and request.
• Data shall mean User’s data and content of any kind, submitted, provided or otherwise made available through the use of the Services by or for You, and hosted on the Services.
• Documentation shall mean The Phantom Company’s provided documentation, such as operational guidelines and processes relating to the Services available on the Website https://phantombuster.com/  and its subdomains, such as https://support.phantombuster.com/ as may be updated from time to time.
• Free Trial shall mean the limited and nonrenewable period mentioned in the Subscription page during which You are able to use the Services at no charge.
• Independent Services shall mean any software, application, connection, database, service, platform, website, social network, system, integration, with which the Services may interoperate or interact at Your initiative and request.
• Personal Data shall mean “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person” as defined in the article 4 of the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
• PhantomBuster Account shall mean the account created by You with corresponding credentials (email address as login, and password) in order to access and use the Services which generates Your workspace.
• Subscription Term shall mean the period during which You have agreed to subscribe to the Services and pay for them, it includes subsequent renewal term, if any.
• Technical User shall mean User with technical skills who may develop Custom Automations (as defined below) with the dedicated Documentation made available on the Services.
• User shall mean any individual or entity that accesses or uses the Services, including but not limited to the person or entity that creates a PhantomBuster Account, any authorized users acting on behalf of such person or entity, and any members of a Workspace. When used in relation to an entity, “User” includes all individuals authorized to act on behalf of such entity in connection with the Services.

2. Your PhantomBuster Account

2.1. Accurate and complete information

When You create a PhantomBuster Account, You must provide The Phantom Company with complete, accurate information at all times. The data for which communication to The Phantom Company is mandatory are identified as such. Fraudulent or erroneous information constitutes a breach of this Agreement which may result in immediate termination and deletion of Your PhantomBuster Account without notice and without further formality.

You acknowledge that The Phantom Company shall not be held liable for any consequences that may arise from such an erroneous declaration.

2.2. Credentials 

You will be able to use the Services by creating a PhantomBuster Account, Your registration and creation of Your account is done using Your email address and a chosen password.

For security and confidentiality reasons, The Phantom Company recommends to select a password composed of several types of characters and modify it on a regular basis. 

You shall never share Your password or account credentials with anyone else. 

You are responsible for maintaining the confidentiality of Your credentials. You are not allowed to share, re-assign, sublicense Your account to any third party. All Uses of the Services done using the credentials of Your PhantomBuster Account shall be deemed to have been performed by You. You agree that You will be liable for any actions on Your PhantomBuster Account. The Phantom Company will not be liable for any cost, loss, damages, or expenses arising out of a failure by You to maintain the security and confidentiality of Your PhantomBuster Account without permission.

You agree to promptly notify The Phantom Company of any suspected or actual unauthorized use of Your PhantomBuster Account.  In case of accidental disclosure of Your password, You shall reset immediately Your password https://phantombuster.com/request-password.

When an account is created, the email address is added to our marketing mailing file so that we can send promotional emails about our Services or similar to the Services. In accordance with regulations, You can object and opt-out at any moment via the “unsubscribe” link at the end of these emails. You can also opt-out by unchecking the corresponding box in Your settings.

3. Our Services 

3.1. Access to the Services

You are informed and responsible for setting up technical prerequisites to be able to use the Services, these are a well-functioning internet connection and an up-to-date web browser that are the minimum resources required to access and use the Services.

The Phantom Company is exercising its reasonable endeavors to ensure that the Services are accessible twenty-four (24) hours a day, seven (7) days a Week. The Phantom Company will endeavor to provide reasonable advance notice for planned maintenance that may affect the Service availability, except in cases of emergency maintenance required for security or critical system stability. The Phantom Company reserves the right to modify Service availability commitments with thirty (30) days’ prior written notice to paying Users.

As a « Software as a Service » (SaaS) our Services availability depends on several external elements, such as availability of third party services or providers, maintenance needs or other legitimate reasons such as unforeseeable circumstances or events beyond any reasonable control by The Phantom Company . The Phantom Company will use reasonable efforts to inform You in advance of any anticipated unavailability.

Some features of our Services are only available to Users with an active paid Subscription. Until you subscribe to one of our paid Subscriptions, your access to certain functionalities — including but not limited to full service usage and notifications — will be limited. 

3.2. Our infrastructure: Updates and Improvements

Our Services are hosted on the infrastructure defined and made available to the User, this infrastructure is and will remain designed and sized at the continued discretion of The Phantom Company. 

The Phantom Company may at its discretion, from time to time, modify, optimize, update, upgrade, or release modified versions of the Services, their infrastructure, functionalities and features, provided that such modifications do not materially diminish the core functionality of the Services or substantially increase User obligations without User consent. The Phantom Company commits to providing at least thirty (30) days’ prior written notice to paying Users for any material adverse changes that may significantly diminish the  core functionality of the Services and impact User’s use of the Services, except for emergency security updates or modifications required by applicable law. Notwithstanding Article 10 below, in case of objection to these material adverse changes. You may have the right to terminate your Subscription without penalty within thirty (30) days of receiving notice. In this case:

• For annual Subscriptions, If You can demonstrate that the material adverse change causes a material harm or adverse impact to your use of the Services, termination will take effect at the end of the calendar month in which notice of termination is received. In that case, You may request a refund for the unused portion of your Subscription, starting from the month following the effective termination date. If no such harm is demonstrated, termination will take effect at the end of the current Subscription Term, and your Subscription will not be renewed. No refund shall be granted in that case.
• For monthly Subscriptions, Termination will take effect at the end of the calendar month in which notice of termination is received. No refund shall be provided for the current month.

 

This Agreement will continue to apply to any modified version of the Services in the absence of objection. The Phantom Company may update the Documentation to reflect new versions and features as mentioned in Article 15 below.

 

3.3. Main Services – Automation 

Our Services allows You to automate data collection and actions for Your own business purposes such as marketing, commercial or recruitment purposes.

According to Your specific business needs, at Your initiative and under Your control, You may use our Services and its different functionalities to:

• collect data from Independent Services on the basis of your instructions;
• automate actions and tasks on Independent Services;
• enrich Collected Data with other Data (together, “Enhanced Data”);
• export, download or otherwise transfer all or part of Collected Data and Enhanced Data.

 

These Services are subject to specific available resources and restrictions depending on the Subscription applicable to each Workspace (as defined below).

 

3.4. Algorithmic System

You acknowledge that The Phantom Company may utilize certain functionalities incorporating artificial intelligence, machine learning, or analogous technologies (collectively, “Algorithmic System”), integrating third-party providers as part of the Services as described in Appendix 1. Such Algorithmic Systems may be used to generate, complete, analyze your Collected Data, enhance your use of our Services. These features are clearly highlighted on the Services. You understand and agree that you may be interacting with features that operate autonomously, or generate outputs, through such Algorithmic Systems.

You understand and agree that any output provided by an Algorithmic System is of a suggestive and automated nature, and must not be relied upon without independent human verification.  You acknowledge that Algorithmic Systems may produce factual errors (hallucinations) and may exhibit biases. By using AI within the context of the Services, You agree and represent to respect the associated third-party providers’ terms, policies, and code of conduct. Also, when You Use Your Open AI account on the Services You are solely responsible to check if You have the rights to use our Services in combination with Your Open AI account. The Phantom Company ensures that these service providers do not process Users Data for the purpose of training or improving their own artificial intelligence models. Also, the Phantom Company ensures that the operation of Algorithmic Systems takes place within secure and isolated infrastructures and does not involve the disclosure of your Data to external environments. If you detect outputs that appear to be biased, offensive, or otherwise problematic or unlawful, you agree to promptly notify The Phantom Company, which will forward relevant information to the third-party provider.

You further acknowledge and agree that The Phantom Company may process anonymized, aggregated usage Data derived from your interactions with our Services with the help of the Algorithmic Systems solely for the purposes of internal research and continuous improvement of the Services. 

You expressly acknowledge and agree that (i) The Phantom Company makes no representations or warranties regarding the accuracy, reliability, completeness, or fitness for purpose of any Algorithmic System outputs, whether generated by The Phantom Company’s own systems or third-party providers; (ii) you are solely responsible for evaluating the appropriateness and accuracy of any Algorithmic System outputs for your specific use case; (iii) The Phantom Company disclaims all liability for any harm, loss, or damage arising from your use of or reliance on Algorithmic Systems or third-party services, including but not limited to business losses, reputational damage, legal consequences, Data breaches, or Services interruptions; (iv) you agree to indemnify and hold harmless The Phantom Company against any claims, damages, costs, or expenses arising from your use of Algorithmic Systems, third-party services, or any outputs generated thereby, including claims from third parties affected by such outputs; (v) The Phantom Company shall not be liable for any decisions, actions, or consequences resulting from third-party services failures, suspensions, modifications, or terminations.

 

You further agree that you will not (i) use Algorithmic Systems to generate content that violates applicable laws, regulations, or third-party rights; (ii) use Algorithmic Systems in any manner that could harm The Phantom Company’s reputation or business relationships with third-party providers; (iii) claim ownership over any outputs generated by Algorithmic Systems, recognizing that such outputs may not be subject to intellectual property protection.

 

3.5. Workspaces

Data is organized in separate units named “Workspaces”. 

When You create a PhantomBuster Account, a Workspace is automatically created which is assigned and managed by the PhantomBuster Account’ holder.

From Your PhantomBuster Account, You may have access and use several Workspaces simultaneously. Each Workspace is separate and isolated from the other(s). No Data linkage may be established between them (except when You export duplicates of the Data outside the Services). Each Workspace will have its own applicable Subscription, with its own applicable resources totally independently from the other Workspaces. 

Data in relation with the use of the Services within the Workspace will be accessible to all members, such as Collected Data, dashboard, session cookies, Independent Services Account. Data shared within the shared Workspace will be visible to all members of the Workspace. In the event that a member terminates its PhantomBuster Account or is no longer part of Workspace, any Data it has shared (and not deleted) within the Workspace will remain available to the remaining members of the Workspace.

The initial creator of the Workspace shall be the PhantomBuster Account holder who will remain the decision maker (the authorized representative of the Workspace) and the final contact person for The Phantom Company for any Workspace activity, for which it is responsible (the “Owner”). The Owner at its discretion, is solely responsible to grant You the rights to access or modify all or part of the Workspace settings, payment and billing information and members. If the Owner asks You to be replaced in its Workspace’ Owner role, You agree to collaborate with it and Us to be able to transfer this Owner role. The Owner is solely responsible to obtain any rights, authorizations, approvals, consents, necessary to access and use the Data that any member submit within the Workspace. The Owner is solely responsible for compliance with this Agreement by all Workspace members and for all Workspace activities. The Phantom Company declines all responsibility for the legality of the Use of the Data contained in the Workspace.

 

More information about the Workspace feature is available on our Documentation and Support center and shall be read and understood.

 

3.6. Technical Users Services

On the Services, as Technical User, You have the possibility to activate the developer mode on Your PhantomBuster Account. Through this functionality, and the dedicated Documentation, at Your initiative and under Your own exclusive control and responsibility, without any intervention, supervision, support or control of The Phantom Company, You will be able to use the “Application Programming Interfaces” made available by The Phantom Company through the Services (“PhantomBuster APIs”) to build, create and use Your own custom automation(s) (“Custom Automations”) on the Services, with the help of the Documentation that comprises, but which is not limited to sample code and some libraries of scripts. 

Then You have the possibility to use Your Custom Automations for Your own usage, You can also share Custom Automations You created to other Users, through the Services. You acknowledge that The Phantom Company does not monitor, nor supervise Your Use of these services. 

IF YOU DECIDE TO USE THESE SERVICES WHICH ARE EXCLUSIVELY DEDICATED TO TECHNICAL USERS, YOU ACKNOWLEDGE AND ACCEPT THAT THE PHANTOM COMPANY IS MAKING AVAILABLE THE DOCUMENTATION AND MATERIALS, INCLUDING BUT NOT LIMITED TO PHANTOMBUSTER APIS, SAMPLE CODE, LIBRARIES OF SCRIPTS, “AS IS” AND ASSUME NO OBLIGATION NOR WARRANTY RELATING TO YOUR CUSTOM AUTOMATION (INCLUDING BUT NOT LIMITED TO, MAINTENANCE OBLIGATION) TO YOU, OR TO ANY OTHER USER WITH WHOM YOU SHARE IT. 

4. Subscriptions

The Phantom Company offers different Subscriptions, each type of subscription is subject to usage conditions and restrictions clearly defined on the subscription page.

4.1. Free Trial

When You create a PhantomBuster Account You have access to a Free Trial period with a clearly defined term and corresponding resources depending on the subscription option. At any time, The Phantom Company reserves the right to modify the conditions of the Free Trial or to cancel this option. This modification shall not apply to the ongoing Free Trial period.

 

4.2. Paid Subscriptions

Paid subscriptions are offered by the Phantom Company at the prices displayed on the subscription page. More information on Subscriptions is available in this Documentation. 

The Phantom Company may also offer You a custom price for a Subscription according to Your specific needs.  

The costs of any subscription are displayed in Euros (€) or American Dollars ($). 

These displayed costs do not include any taxes or duties that may be applicable to You depending on Your applicable regime. You are solely responsible to pay any and all taxes imposed by any government or authority on the amounts payable for the Services.

 

4.3. Subscription Term and Automatic Renewal

Your Subscription Term corresponds to the billing cycle that You selected for Your Subscription. Unless You downgrade or cancel Your Subscription prior to the expiration of the current Subscription Term, Your subscription will be automatically renewed for a new period corresponding to the latest Subscription Term (excluding any discount eventually provided for the last Subscription Term). 

If you purchased an initial Subscription according to a contextual discount offered by The Phantom Company, We reserve the right to apply automatically and without notice the full then-current Subscription price (without the discount) for the renewed Subscription Term.

 

4.4. Changes of Subscription and Cancellation

You can change or cancel Your Subscription by following the indications provided in the Documentation, directly on Your PhantomBuster Account. Refunds may be granted according to the rules set out in our Refund Policy which is incorporated in these Terms with the same contractual value.

 

4.5. Payments

Payment shall be carried out either on annual or monthly basis depending on the Subscription offer chosen. 

Payment is due immediately upon validation of Your Subscription and at every Renewal period. 

The Phantom Company only accepts credit card payments. The Phantom Company does not store Your credit card details. Payment details are provided to third-party payment providers and are only accessed by Us in masked form (first name, last name, four last digits and expiration date), for authentication purposes. 

You represent that You have the necessary authorization to Use the payment method You selected when validating Your Subscription. You must provide Us with accurate and complete billing information in the settings section available on Your PhantomBuster Account.

You shall promptly inform The Phantom Company if You suspect that the credit card associated with Your PhantomBuster Account is being fraudulently used by a third party. The Phantom Company will make its best efforts to block further payments when duly informed by the User of the fraudulent Use, but will not be liable for any fraudulent use of Your payment information by third parties.

If You have any issues with the payment You may contact our support department (support@phantombuster.com) which will make its best efforts to provide a solution to the issue and to liaise with the payment provider to the extent possible. However, The Phantom Company is not responsible for any such issue that falls within the activity and responsibility of either the payment service providers or the User’s bank or assimilated financial institution. 

The Phantom Company reserves the right to suspend the processing of any order if credit card payment authorization is refused by an officially accredited organization or in case of non-payment. Online provision of credit card details and the final validation of the order by the User constitute proof of order and all sums due for the selected Subscription in the order will become payable.

In case of failure to pay a Subscription installment, Your access to the Services will be suspended and You will not be able to access the resources of the Subscription ordered.

 

4.6. Subscriptions modifications by The Phantom Company

The Phantom Company reserves the right to unilaterally modify its Subscriptions fees and conditions available on the subscription page at any time. 

The Phantom Company will provide You with a reasonable prior written notice of any modification that may materially affect the Subscription fees, including the specific changes and their effective date. If You do not accept the new conditions, You may terminate Your Subscription without penalty and without notice before the term of Your Subscription period within the conditions of Article 10 below. 

Upon renewal of Your Subscription following such modification, You will be subject to the then-current conditions as displayed on our subscription page

 

4.7. Chargebacks Disputes

We reserve the right to dispute, with supporting evidence, any chargeback request that we reasonably consider to be abusive or fraudulent. This includes, but is not limited to, any chargeback initiated with the intent of obtaining our Services without payment by misusing the chargeback mechanism. In the event of a clearly abusive or unfounded chargeback, we reserve the right to initiate legal proceedings against the individual responsible in order to seek compensation for any resulting damages, including legal and administrative costs.

5. User Obligations

5.1. Compliance obligations

You shall use the Services: 

(i) in accordance with this Agreement and the Documentation;

(ii) in compliance with the applicable laws and regulations that are applicable in any country from which You access and/or use the Services, and/or You are based or established, in particular with the General Data Protection Regulation when it applies to You, and other data protection laws that may be applicable to You. Specifically, You have the responsibility to obtain any legally-necessary consents and provide accurate and transparent privacy information to any person whose Personal Data You input, provide or collect through the Services. 

(iii) in an ethical and reasonable manner, respecting the limited number of actions imposed by any Independent Service with which the Services may interact at Your initiative and under Your control. More details on the Responsible Use Policy.

 

5.2. Other obligations

You shall prevent any unauthorized use and access to Your PhantomBuster Account or Workspace. You shall promptly notify in writing The Phantom Company of any suspected or actual unauthorized access or use.

You acknowledge and agree that You have sole responsibility for accuracy, quality and legality of the Data and Collected Data. You are solely responsible for making appropriate backups of such Data and for ensuring that such backups are stored in a location independent of the Services. 

Before any PhantomBuster Account or Workspace deletion upon Your request, You shall be solely responsible for retrieving any Data You wish to retain, We shall not be required to maintain or return any such Data, except as required by applicable law.

 

5.3. Usage Restrictions and Prohibitions

You shall not: 

(i) Use the Services, and the Data for any other purpose than the Purpose;

(ii) Extract or attempt to extract a substantial (in terms of quality and/or quantity) part of a database or in a manner that clearly exceeds the normal conditions of use of a database;

(iii) Access or attempt to access any confidential or private information without permission;

(iv) infringe any third party’s rights, including in particular copyright, patent, trademark, trade secret or any other intellectual property or proprietary rights;

(v) publish, transmit, submit or collect any illicit content through the use of the Services, including but not limited to illegal, fraudulent, false, misleading, deceptive, defamatory, hateful, discriminatory, abusive, racist, sexist, violent, threatening, humiliating, defamatory, obscene, hateful, child pornographic, which promotes harassment or harm against any individual or group, or any other content that could constitute a crime or an offense, that could incur civil liability, breach legislation or incite others to do so, or content that could be used for any purposes that are contrary to any applicable laws and regulations or to this Agreement;

(vi) collect, process, store, submit, any sensitive data on the Platform, sensitive data are defined in the article 9 of the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) as “personal data revealing racial or ethnic origin, political opinions, religioUs or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation”.

(vii) suggest any partnership or affiliation with The Phantom Company otherwise than under the Terms of our Affiliation program or make any representations, warranties or commitment regarding or on behalf of The Phantom Company;

(viii) use the Services to compete with The Phantom Company or develop competing products or services;

(ix) use any automated means, including robots, spiders, or data mining tools, to access the Services for purposes other than those explicitly permitted under this Agreement and ;

(x) attempt to gain unauthorized access to any portion of the Services, other accounts, computer systems, or networks connected to the Services;

(xi) use the Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other party’s use of the Services;

(xii) use the Services to store, transmit, or distribute malware, viruses, or any other malicious code;

(xiii) engage in any activity that violates the intellectual property rights of The Phantom Company or any third party;

(xiv) use the Services for any illegal, harmful, fraudulent, infringing, or offensive use, or to transmit, store, display, distribute or otherwise make available content that is illegal, harmful, fraudulent, infringing, or offensive;

(xvi) misrepresent your identity or affiliation with any person or organization when using the Services;

(xvi) use the Services in a manner that violates any applicable local, state, national, or international law or regulation;

6. Intellectual Property Rights

6.1. Property of the Services

The Services and all their components, features, functionalities including all modifications, updates, upgrades, extensions, components, derivative works, are and will remain the exclusive property of The Phantom Company (excluding Data). They are protected by copyright, trademark, and other laws of France, European Union and foreign countries. The Phantom Company have and retain all titles, rights and interests in and to the Services, in particular but not limited to, the Documentation, APIs, layout, source code and libraries, logos, graphic charter, texts, designs, works, softwares, texts, trademarks, names, designations. This Agreement shall not be construed as transferring any one of The Phantom Company’s rights. Unless otherwise stated in this Agreement, not one of these elements may be downloaded, copied, modified, deleted, distributed, transmitted, broadcasted, sold, hired, granted or used in any way whatsoever, without the prior written express agreement of The Phantom Company. 

6.2. License to use the Services

6.2.1.  Rights to use the Services

Subject to the User’s compliance with this Agreement and according to the subscription purchased, The Phantom Company grants to the User a personal, non-exclusive, non-transferable, revocable, without the right to sub-license, right to use the Services in the entire world, as long as the User’s account is registered on the Services.

Specifically for the Technical Users, The Phantom Company allows You to : 

(i) use the Documentation only to develop Your Custom Automations;

(ii) copy and modify the sample code and/or libraries of script available on the Documentation only for the purpose of developing Your own Custom Automations; 

(iii) use the PhantomBuster APIs only in accordance with the Documentation.

6.2.2. Restrictions

You shall refrain, directly or indirectly, unless with The Phantom Company’s prior express written consent, from:

1. hacking, duplicating, decompiling, disassembling, decoding the Services, reverse engineering to create products derived from the Services or attempt to discover or re-create the source code, the ideas on which it is based, the algorithms, file formats or programming or inter-operational interfaces of the Services or reverse engineering, modifying, or interfering with the operation of any Algorithmic Systems;

(ii) fixing, alone or with the assistance of a third-party provider, any defect of the Services in order to have it conform to its destination, The Phantom Company exclusively reserving this right in accordance with article L. 122-6-1 I 2° of the French Intellectual Property Code;

(iii) deleting any reference or label related to the intellectual property rights of The Phantom Company and/or of any third party;

(iv) license, sublicense, sell, assign, resell, rent, copy, display, publicly perform, publish, adapt, modify, create derivative works of, distribute, transfer or grant third-parties access, to all or any part of the Services, except as provided herein; 

(v) conduct security, intrusion, or vulnerability tests on the Services;

(vi) download or transmit into the Services or use any hardware, software or routines containing viruses, trojan horses, worms, time bombs or other programs and processes designed to damage, interfere with or attempt to interfere with the normal operation of the Services, or to appropriate the Services, or to resort to any means whatsoever to saturate our systems or breach third party rights;

(vii) use the Services in such a way as to, either negatively impact the performance, security, integrity or the functionalities of the Services, or of any other computer system or network used by The Phantom Company, or negatively affect other Users or third-parties.

(viii) access or use the Services for any competitive or intent to harm purpose or to attempt to circumvent any security or usage limitation.

6.3. License granted 

6.3.1. License on Your content

The Phantom Company does not claim any ownership rights on Your Data or any content You provide to be made available on the Services.

During Your usage of the Services, You hereby grant to The Phantom Company a non-exclusive, transferable, worldwide, royalty-free license to use, host, store, reproduce, publicly display, distribute and modify (for layout needs) Your content, including Data, to provide these Services to, and, depending on the permission You grant to other users, as long as You gave access to them, under this Agreement. 

You are fully and solely responsible for Your content and Data. You represent and warrant that (i) You are legally allowed and empowered to grant us license rights (ii) Your content and Data do not infringe third party’s rights or breach any law. 

Regarding Workspaces You agree that Your content and Your Data will be accessible and available to other member(s) of the Workspace. Accordingly, You understand and agree that these other members will have the right to view, use, download, publish, display, reproduce, modify this content and the Data contained herein. 

Concerning Technical Users, nothing in this Agreement transfers or assigns to The Phantom Company any of Your intellectual property rights that You may detain regarding Your Custom Automation. Although, You hereby grant to The Phantom Company non-exclusive, transferable, worldwide, royalty-free license to use, host, store, reproduce, publicly display, distribute and modify (for layout needs only) Your Custom Automation during your usage of the Services, and depending on the permission You grant to other Users, as long as You allow access to them, on the Platform. 

 

6.3.2. Suggestions

During Your usage of the Services, at our request or spontaneously and by any means, You are likely to provide suggestions for improvements, modifications, corrections, enhancements, derivatives or extensions of our Services, feedback, ideas, comments and examples of use of the Services, beta Services, or any other service offered by The Phantom Company (“Suggestions”). You grant The Phantom Company a worldwide, royalty-free, transferable, irrevocable license for the legal term of protection of intellectual property rights provided by French and foreign legislation and international conventions, including future extensions, of the rights to use, reproduce, represent, translate, adapt, distribute, market, sublicense or communicate to the public on these Suggestions, in particular but not limited to in the form of derivative products or services or and/or by incorporation into the Services.

 

6.3.3. Business references

You agree that The Phantom Company may mention Your corporate name and/or trade name and reproduce Your trademarks and logos as a reference on all communication media, in particular on its Platform and marketing media.

Consequently, You grant The Phantom Company a royalty-free and non-exclusive license in the entire world, as long as You have an account relating to Your company, to use Your trademarks, logos, corporate name and commercial name for the purposes of public commercial and marketing referencing of its users and clients.

7. Independent Services

The Services may contain links, and references from Independent Services or integrations with Independent Services with which You may interact, using our Services, at Your initiative and under Your own control (including by bringing your own API Key). The Phantom Company has no link, commercial relationship, nor rights, ownership or control over those Independent Services. 

These Independent Services have their own terms of use and practices on which We have no impact, control or influence. You acknowledge and agree that You are responsible to read the terms and conditions of those Independent Services that may be applicable to You and that The Phantom Company assumes no direct or indirect responsibility for the use of our Services in relation to these Independent Services, which is under Your sole responsibility.

8. Confidentiality

Subject to authorizations otherwise stated and agreed in this Agreement, each party shall maintain the confidentiality of the other party’s Confidential Information and shall not disclose, copy, use them without the prior consent of the other party, except expressly permitted in this Agreement. 

“Confidential Information” shall mean information (whether in oral, written or electronic form) belonging or relating to this party, its business, products and services, or activities which is not in the public domain and which: (i) is marked as confidential or proprietary, (ii) either party, orally or in writing has informed the other party of its confidential nature, or (iii) due to its character or nature, a reasonable person in a similar position than the recipient and under similar circumstances would treat as confidential.

Information generally accessible to the public or whose disclosure is required to comply with any applicable law or any judicial or administrative ruling of competent jurisdiction are excluded from this confidentiality obligation. 

9. Personal Data Protection

The terms and conditions under which Your Personal Data is processed by The Phantom Company, acting as Data Controller are available in our Privacy Policy. By accepting this Agreement You unambiguously accept this Privacy Policy.

The terms and conditions under which The Phantom Company processes Personal Data on Your behalf, acting as Data Processor, are detailed in the Data Processing Agreement which forms an integral part of this Agreement. By accepting this Agreement You unambiguously accept this Data Processing Agreement and its corresponding appendices.

10. Termination

10.1. Termination by You

10.1.1. Cancellation of Your Subscription by You

You can terminate Your paid Subscription at any time without notice, directly from Your PhantomBuster Account by following the indications here. You can also send an email to support@phantombuster.com. In this case, the Subscription will run for the duration initially subscribed to, with termination taking effect at the end of the then-current Subscription period. Any refunds are governed by our Refund Policy, which forms an integral part of this Agreement.

 

10.1.2. Deletion of Your PhantomBuster Account

You may request the deletion of Your PhantomBuster Account at any time sending an email to support@phantombuster.com from the email address associated with Your account. You acknowledge and agree that when You delete Your PhantomBuster Account all the associated Data in your personal Workspace will be deleted and You will not be able to use the Services anymore, nor access to Your Data (not the Data contained in shared Workspaces in accordance with article 3.5). You are solely responsible for exporting and backing up any Data You wish to retain before requesting the deletion of Your PhantomBuster Account or Workspace. This includes downloading Your Data in available formats (such as CSV files) or using any export functionalities provided by the Services.  

 

10.2. Termination by The Phantom Company

The Phantom Company reserves the right to temporarily suspend or permanently terminate your PhantomBuster Account, without indemnity, in case of use of the Services in a manner that constitutes a material breach of the Agreement or a violation of applicable laws. This includes, but is not limited to, abusive, threatening, fraudulent, or insulting behavior toward other users or our staff, misuse of the Services for unlawful purposes, or any action that compromises the security or integrity of our systems.

In the event of such a breach, a prior notice of fifteen (15) calendar days may be granted to allow you to take corrective action, where appropriate. However, no prior notice shall be required in any of the following circumstances:

• Where the breach is definitive or irremediable in nature (e.g., refusal to perform obligations, destruction or loss of essential Data or infrastructure, or serious violation of the law);
• Where the breach involves gross misconduct, including but not limited to threats, defamation, harassment, or fraud;
• Where immediate action is justified for security, ethical, or urgent operational reasons, including risk of data compromise or misuse of the Services;

 

In all cases, you will be notified of the suspension or termination by electronic email, specifying the grounds for the decision. 

11. Disclaimer of representations and warranties

THE PARTIES EXPRESSLY AGREE THAT THE PHANTOM COMPANY IS ACTING AS A TECHNICAL TOOL AND HOSTING PROVIDER FOR ANY CONTENT, DATA, COLLECTED DATA, OR CUSTOM AUTOMATION EDITED BY ITS USERS AND, AS SUCH, IT HAS NO GENERAL OBLIGATION TO MONITOR ANY CONTENT THAT IS MADE AVAILABLE, TRANSMITTED, HOSTED, GENERATED FROM OR THROUGH YOUR USE THE SERVICES, AT YOUR INITIATIVE AND REQUEST AND UNDER YOUR CONTROL.

YOU ACKNOWLEDGE THAT YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. THE PHANTOM COMPANY PROVIDES ITS SERVICES, THE COLLECTED DATA , THE DOCUMENTATION, THE PHANTOMBUSTER APIS, THE SAMPLE CODE, THE LIBRARIES, ANY RESULTS OBTAINED THROUGH THE USE OF OUR SERVICES, STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, THE PHANTOM COMPANY EXPRESSLY WAIVES ALL WARRANTIES TOWARDS THE USERS, IN PARTICULAR BUT NOT EXCLUSIVELY (I) THAT THERE WILL BE NO BUGS AND, AS A CONSEQUENCE, DOES NOT GUARANTEE THAT THE USE OF THE SERVICES WILL BE UNINTERRUPTED AND ERROR-FREE AND THAT THEY WILL OPERATE IN A SECURE MANNER AT ANY PARTICULAR TIME OR LOCATION ; (II) THAT THEY ARE UP TO DATE, ACCURATE, EXHAUSTIVE IN THEIR DESCRIPTION ; (III) THAT ERRORS OR DEFECTS WILL BE CORRECTED ; (IV) THAT THEY ARE COMPATIBLE WITH ANY SOFTWARE OR HARDWARE EQUIPMENT, (V) THAT THEY ARE FREE OF HARMFUL COMPONENTS ; (VI) THAT THEY ARE SUITABLE OR USEFUL FOR YOUR PURPOSE ; (VII) THAT THE RESULTS WILL MEET YOUR REQUIREMENTS ; (VIII) THAT THEY DO NOT INFRINGE ANY THIRD PARTY’S RIGHTS ; (IX) THAT ALL THE POSSIBLE USES OF THE SERVICES ARE LEGAL OR LAWFUL. 

YOU HEREBY UNDERSTAND AND ACKNOWLEDGE THAT ANY MATERIAL INFORMATION OR DATA DOWNLOADED OR IN ANY WAY OBTAINED THROUGH THE USE OF THE SERVICE IS DONE SO AT YOUR OWN RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING FROM ANY SUCH PROBLEM. NO INFORMATION OR ADVICE, ORAL OR WRITTEN, OBTAINED BY YOU FROM THE PHANTOM COMPANY OR ITS COLLABORATORS CREATES ANY ADDITIONAL GUARANTEE.

TO THE EXTENT THE PHANTOM COMPANY MAY NOT, AS A MATTER OF APPLICABLE LAW, DISCLAIM ANY WARRANTY, THE SCOPE AND DURATION OF SUCH WARRANTY SHALL BE THE MINIMUM PERMITTED UNDER SUCH LAW.  

12. Indemnification 

You agree to indemnify and hold harmless The Phantom Company, its directors, officers, employees, contractors and agents from and against any third-party claim, demand, suit, proceedings, loss, liability, damages, costs and expenses, including but not limited attorney’s fees or amounts paid in settlements, arising out or related to (i) Your use or the use by any third-party of the Services with Your PhantomBuster Account ; (ii) Your violation of this Agreement ; (iii) Your violation of any applicable law ; (iv) Your violation of the rights of any third party ; (iv) Your Data or Your Collected Data (v) Your Custom Automation.  The Phantom Company will have the right (and not the obligation) to participate with its own counsel to that defense. You shall not settle any claim or litigation in a way that involves The Phantom Company’s admission of any liability or imposes obligation upon The Phantom Company without its prior written consent. This indemnification obligation shall survive termination of this Agreement. You acknowledge that The Phantom Company’s damages may be difficult to quantify and agree that in case of breach of Your obligations, The Phantom Company may seek injunctive relief in addition to monetary damages.

13. Liability

THE PHANTOM COMPANY ASSUMES RESPONSIBILITY FOR THE CONSEQUENCES RESULTING DIRECTLY FROM ITS FAULTS, ERRORS OR OMISSIONS, EXCEPT IN THE CASE OF DAMAGE CAUSED BY THE USER HIMSELF OR HERSELF OR BY A THIRD PARTY, AS WELL AS IN CASES OF FORCE MAJEURE AS DEFINED IN ARTICLE 16.

THE PHANTOM COMPANY, NOR ITS RESPECTIVE OFFICERS, REPRESENTATIVES, AGENTS, EMPLOYEES, INSURERS, LICENSORS, SHALL BE LIABLE TO YOU FOR INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO ANY COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF PROFITS, SALES, CHANCE, DAMAGES TO REPUTATION, GOODWILL, BUSINESS INTERRUPTION, LOST DATA, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING, BUT NOT LIMITED TO, CONTRACT, PRODUCTS LIABILITY, TORT, STRICT LIABILITY, WARRANTY, AND NEGLIGENCE, AND WHETHER OR NOT SUCH PERSON WAS OR SHOULD HAVE BEEN AWARE OR ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ARISING FROM OR IN CONNECTION WITH THESE TERMS.

THE ENTIRE AND AGGREGATE LIABILITY OF THE PHANTOM COMPANY ARISING OUT UNDER THESE TERMS AND YOUR EXCLUSIVE REMEDY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU THROUGH THE SERVICES WITHIN THE LAST TWELVE (12) MONTHS IMMEDIATELY PRIOR TO THE CLAIM(S) GIVING RISE TO SUCH LIABILITY, OR FIVE HUNDRED (500) EUROS IF YOU HAVE NOT PURCHASED ANYTHING THROUGH THE SERVICES. 

TO THE EXTENT THE PHANTOM COMPANY MAY NOT, AS A MATTER OF APPLICABLE LAW, EXCLUDE OR LIMIT ITS LIABILITY, THESE LIMITATIONS AND EXCLUSIONS WILL BE ENFORCED TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THESE TERMS BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY THE PHANTOM COMPANY TO THE USER AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. 

YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF ANY THIRD-PARTY SERVICES THROUGH THE SERVICES IS ENTIRELY AT YOUR OWN RISK AND RESPONSIBILITY. THE PHANTOM COMPANY ASSUMES NO LIABILITY WHATSOEVER FOR THE PERFORMANCE, AVAILABILITY, ACCURACY, OR CONSEQUENCES OF THIRD-PARTY SERVICES. YOU ARE SOLELY RESPONSIBLE FOR ENSURING COMPLIANCE WITH ALL APPLICABLE TERMS, CONDITIONS, AND USAGE POLICIES OF THIRD-PARTY PROVIDERS.

14. Applicable law and competent jurisdiction

This Agreement is governed by French law. Any dispute related to the conclusion, the interpretation, the enforcement and/or the termination of this Agreement is submitted to the exclusive competence of the Paris Courts, notwithstanding plurality of defendants.

15. Modification of this Agreement

The Phantom Company reserves the right, at its sole discretion, to make changes or modifications to these Terms, Documentation, Refund Policy, Responsible Use Policy, Privacy Policy, Data Processing Agreement and other documents integrated in this Agreement, at any time and for any reason. The Phantom Company will notify You of any changes by updating the last update date on these documents. The Phantom Company commits to providing at least thirty (30) days’ prior written notice for any material changes that may significantly impact User’s use of the Services except for emergency security updates or modifications required by applicable law. 

If You don’t terminate Your PhantomBuster Account and you continue to use, access or to be registered on our Services after this date, You will be deemed to have accepted the new version of the Agreement. If You object You may have the right to terminate your Subscription without penalty within thirty (30) days of receiving notice. In this case:

• For annual Subscriptions, If You can demonstrate that change causes a material harm or adverse impact to your use of the Services (e.g. modification of price, duration of the subscription), termination will take effect at the end of the calendar month in which notice of termination is received. In that case, You may request a refund for the unused portion of your Subscription, starting from the month following the effective termination date. If no such harm is demonstrated, termination will take effect at the end of the current Subscription Term, and your Subscription will not be renewed. No refund shall be granted in that case.
• For monthly Subscriptions, Termination will take effect at the end of the calendar month in which notice of termination is received. No refund shall be provided for the current month.           

16. Force majeure 

The Parties shall not be liable for any loss, damage, delay, non-performance or partial performance resulting directly or indirectly from an event of Force Majeure, as defined (i) by the usual case law of the French courts and tribunals ; and/or expressly here (ii) total or partial strikes, internal or external to the company, lock-outs, war, terrorism, epidemy, riot, bad weather, epidemics, blockages of means of transport or supply for any reason whatsoever, earthquakes, fires, storms, floods, water damage, governmental, legal, judicial restrictions, legal or regulatory changes, total or partial blockages of telecommunications, servers, networks and services, acts by hackers or other malicious party, and any other event beyond will and control of the Parties preventing the normal performance of the Agreement (hereinafter a “Force Majeure Event“).

Each Party shall notify the other Party in writing as soon as possible of the occurrence of any Force Majeure Event. The obligations of the Party affected by the Force Majeure Event, and in particular the deadlines required for the performance of its obligations, will be suspended without it incurring any liability whatsoever. Correlatively, each of the Parties shall bear the cost of all expenses incumbent upon it and resulting from the occurrence of a Force Majeure Event.

If a Force Majeure Event prevents one of the Parties from performing an essential obligation under the Agreement for a period of more than thirty (30) days, each of the Parties may terminate the Agreement by notifying in writing the other Party. 

17. Assignment

Neither Party shall assign, delegate, or otherwise transfer this Agreement, and the rights and obligations under it, in whole or in part, without the other Party prior consent. Notwithstanding the foregoing, either Party may assign the rights and obligations of this Agreement completely without the other Party’s consent, to any corporate affiliate or successor, in case any corporate substantial modification such as but not limited to merger, acquisition, reorganization, corporate transfer. 

18. Notices

The Phantom Company may provide You with notices through the Services or by electronic mail to Your email address associated with Your PhantomBuster Account, You are responsible to keep this email address accurate.

Any notice to The Phantom Company shall be in writing (i) by email to support@thephantomcompany.com from the email address associated to Your PhantomBuster Account and shall be deemed to have been given upon two business days after sending it or (ii) by registered letter with acknowledgement of receipt to the mailing address of our head office. 

19. No relationship between the Parties

Unless expressly stated otherwise, the Parties shall remain independent contractors and no provision of this Agreement shall be construed as creating between the Parties any link between them such as subordination, partnership, company’s creation, nor any agency contract. 

20. Partial invalidity

If one or more of the provisions of this Agreement should be held to be invalid or unenforceable by a competent court (i) the remaining provisions shall retain their full scope and effect, and (ii) the provision that has been held to be invalid shall be replaced by another provision, the scope and meaning of which shall be as close as possible to the scope and meaning of the invalidated provision, in compliance with the applicable legislation and the mutual intent of the Parties.

21. Waiver

If one or other Party fails to exercise any of its rights under the terms of this Agreement whatsoever, this shall not be deemed to be a waiver of that right, such waiver is deemed to have been given only when it is expressly declared by the Party in question.

22. Entire agreement

This Agreement contains the entire agreement between the Parties regarding its subject matter and supersedes all prior or contemporaneous, written or oral commitments, understandings or undertakings between the Parties.

23. Surviving provisions

The provisions of this Agreement which by their nature and the circumstances in which they appear, would reasonably be expected to survive termination or expiration of the Agreement, including, but not limited to “Intellectual Property”, “Liability”, “Indemnification”, “Disclaimer of representations and warranties”, “Confidentiality”, “Governing law and competent jurisdiction”, will survive its termination.

Appendix 1

Last update on December 4, 2025

Some features of our Services use third-party AI systems. As required under the EU AI Act, we inform our Users that we integrate the following providers:

• OpenAI – via OpenAI models
  Terms • Privacy
• Microsoft via Azure AI Foundry
  Terms • Privacy
• Anthropic – via Claude models
  Terms • Privacy
• Amazon Web Services (AWS) – via Amazon Bedrock
  Terms • Privacy
       

We use these systems to provide enhanced features such as content generation and user assistance. All use is subject to the providers’ terms and policies linked above. We do not modify, retrain, or fine-tune the models.